Shipping policy

While we always committed to providing the best shopping & shipping experience to our valuable customers across the world, we want to keep you, our valued customer and friends, up-to-date with our dynamic delivery options as following:

Local Pickup: We currently offer a local pickup service for all of the items we have offers on our site Westfairy.com in Brooklyn NY in the United States. The payment term we accept for local pickup can be a major type of credit/debit card or by cash, remember, if you are not 100% satisfied with the products you pick-up with, we can offer an on-spot return & refund process for your order immediately.

Local Pickup Minimum: $0 

Local Delivery: You will be expecting a delivery member of Westfairy.com to dropoff a package at your doorstep, you can choose to pre-pay the order in advance using our online order system or by proceeding with the payment with our delivery member during the meetup of handing over your packages. The service area for local delivery is limited to New York City in the United States at this moment.

Local Delivery Minimum: $35

Shipping by Carrier: We mainly ship our order(s) through 3+ different storage & shipping hubs located within the United States, Europe, and Asia

International Shipping Delivery Minimum: Conditional on $3.99 & up

If you live within the United States, Canada, Netherland, Germany, or the UK: a). If the item(s) you ordered is in stock for immediate shipping handling, your order(s) will be shipped as domestic shipment by default. b). If the item(s) you ordered is subjected to backorder handling, you will get an email notification from us for the expected delivery date & suitable shipping arrangement accordingly

If you live outside of the above countries: Your order is subjected to international shipping arrangements, please contact us at hello@westfairy.com for more information about your physical location and interest in the purchase by product category or specific item(s) prior to placing an order(s) with us. Some item(s) may not be available for resell in certain countries defined by the headquarter of the brand(s) as well as international trade rules of import & export restrictions defined by certain country's gov office

Order Processing

We only proceed with orders during regular business hours from Monday ~ Friday ( excluding holidays & special events ). While we always try our best to offer same-day handling to all incoming orders, but it usually takes 1 ~ 2 business days to pick & pack an order before we can securely arrange to ship it to your doorstep and update the tracking info into our shipping system

Notes: In case of cancellation of a specific item(s) or order(s) due to backorder or out of stock status, order(s) will be subject to expectable delay in terms of general processing, order notification will send to your mailbox for an update. However, we are not responsible for any delivery delays affected by natural occurrences, transfer via carrier's shipping network, weather, insufficient address information, holiday events, and/or any other carrier complications

The United States Domestic Shipment

Domestic US shipping will be handled via USPS First Class Package by default. If the request expresses shipping via UPS or FedEx, the cost of additional handling & rate fee will be updated to your order(s) as final handling charges

Handling & Charges

Conditional Free Shipping available for orders of USD $35 & up and less than 1bs via USPS First Class Service for all states within the United States

Free Shipping: USD $35 & up + < 1 lbs
Domestic Flat Rate $9.99: < USD $35 + < 1 lbs
Domestic Flat Rate $13.99: USD $35 & up + < 20 lbs 

Canada Domestic Shipment

Domestic Canada shipping will be handled under conditional terms depends on the area you live in, additional shipping & handling requests are not available at this time 

Handling & Charges

Cost varies depends on the area you live in and the item(s) you ordered as well as the in-stock level of the accordance item(s), please contact us at hello@westfairy.com for more information of shipping & handling offer made exclusively for your interest of purchasing prior to placing the order(s) 

The United States to International Shipment

International orders ship from The United States will be handled via USPS First Class Package by default. If you request different shipping services via UPS or FedEx, the cost of additional handling & rate fee will be updated to your order(s) as final handling charges

Handling & Charges

Conditional Free Shipping available for orders of USD $60 & up and less than 1bs via USPS First Class Service Worldwide

Free Shipping: USD $60 & up + < 1 lbs

Conditional Rate: < USD $60 + < 1 lbs
Conditional Rate: USD $60 & up + < 20 lbs 

Selectable Shipping Method - Ship from The United States
The EU National Shipment

EU National shipping will be handled via DPD by default. If request additional shipping method via PostNL or FedEx, the cost of additional handling & rate fee will be updated to your order(s) as final handling charges

The Netherland Domestic Shipment

The Netherland Domestic shipping will be handled via DPD by default. If request additional shipping via PostNL or FedEx, the cost of additional handling & rate fee will be updated to your order(s) as final handling charges

Handling & Charges

Conditional Free Shipping available for orders of USD $69 & up per shipment of package less than 20KGs via DPD for regions within the Netherland except for the remote area

Free Shipping: USD $69 & up + < 20KGS
USD $16.58 Flat Rate: < $69 + < 20KGS
Remote Area Postcode: 1156, 1791-1797, 8881-8884, 8891-8897, 8899, 9161-9164, 9166 
Note:

If you live in the remote area, an additional handling fee of USD $5.68 will be applied to your order(s) per delivery.

The Netherland to International Shipment

International orders ship from The Netherland will be handled via PostNL by default. If you request different shipping services via UPS, DHL or FedEx, the cost of additional handling & rate fee will be updated to your order(s) as final handling charges

Handling & Charges

Conditional Free Shipping available for orders of USD $199 & up and less than 20KGS bs via PostNL Worldwide

Free Shipping: USD $199 & up + < 20 KGS

Conditional Rate: < USD $199 + < 20 KGS
Conditional Rate: USD $199 & up + < 20 KGS

Germany & The UK Domestic Shipment

Domestic shipping for Germany & The UK will be handled under conditional terms depends on the area you live in and the item(s) in your order(s), additional shipping & handling requests are not available at this time 

Handling & Charges

Cost varies depends on the area you live in and the item(s) you ordered as well as the in-stock level of the accordance item(s), please contact us at hello@westfairy.com for more information of shipping & handling offer made exclusively for your interest of purchasing prior to placing the order(s) 

Important Notice:

If you live in a remote area defined by the following table of content, additional surcharges & handling fees may be eligible applied to your order(s):

Nederland (Netherland) - NL: 1156, 1791-1797, 8881-8884, 8891-8897, 8899, 9161-9164, 9166

Denemarken (Denmark) - DK: 3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790, 4592, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9940, 9950, 9960 Groenland: 3900-3999*, Farao Eilanden: 100-970**

Duitsland (Germany) - DE: 18565, 25845-25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949, 25952-25955, 25961-25970, 25980, 25985-25986, 25988-25990, 25992-25994, 25996-25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 51280-51281, 51500, 51511-51517, 51521-51523, 51550-51552, 51554-51557, 51559, 51561-51562, 51564, 83209***, 83256

Estland (Estonia) - EE: 62601, 88001-88005, 91217, 91301-91320, 92001-92420, 93001-94799, 96027, 96098

Finland - FI: Aland-eilanden, 22100-22101, 22120,  22130, 22140, 22150, 22160, 22220, 22240, 22270-22271, 22310, 22320, 22330, 22340, 22410-22411, 22430, 22520, 22530, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920, 22930, 22940, 22950

Frankrijk (France) - FR: 17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 17940, 22870, 29242, 29253, 29259, 29990, 56360, 56590, 56780, 56840, 85330, 85350, Corsica: 20000-20999

Griekenland (Greece) - GR: 18010, 18020, 18040, 18050, 80100, 81100-81113, 81200, 81300, 81400-81401, 82100, 82102-82104, 82200, 82300, 83100-83104, 83200, 84002-84003, 84005, 84008-84010, 84100, 84200-84201, 84300-84302, 84400-84401, 84500, 84600, 84702, 84800-84801, 84804, 85001-85002, 85100-85109, 85111, 85200, 85300, 85303, 85400-85401, 85500, 85600, 85700, 85800 Kreta: 70001-82101

Groot-Brittannië (Great Britain) - GB: GY1-9, HS1-9, IM1-9, JE1-4, PO30-41, ZE1-3 Schotse Hooglanden: IV1-28, IV36, IV40-56, IV63, KA27-28, KW1-17, PA20-38, PA41-78, PH19-26, PH31-44,  Noord-Ierland: BT1-71, BT74-82, BT86-88, BT92-97

Italië (Italy) - IT: 4020, 4027, 7024, 7042, 7046, 9014, 25050, 30010, 30012, 30100, 30121-30126, 30131-30133, 30135, 30141, 57030-57039, 58010, 58012-58013, 58018-58019, 71040, 80070-80071, 80073-80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055 Sicilië en Sardinië 

Kroatië (Croatia) - HR: 20221-20226, 20260-20261, 20263-20264, 20270-20275, 20289-20290, 21220, 21223-21225, 21400-21401, 21403-21405, 21410, 21412-21413, 21420, 21423-21426, 21430-21432, 21450, 21454, 21460, 21462-21463, 21465-21469, 21480, 21483, 21485, 22000, 22010, 22020, 22030, 22202-22206, 22211-22215, 22221-22223, 22231-22236, 22240, 22242-22244, 22300-22307, 22310-22312, 22317-22324, 23212, 23234, 23249-23251, 23262-23264, 23271-23275, 23281-23287, 23291-23296, 51280-51282, 51500, 51511-51517, 51521-51523, 51542, 51550-51557, 51559, 51561-51564, 53291, 53294, 53296-53297

Noorwegen (Norway) - NO: 9170-9179

Portugal - PT: 62601, Azoren: 9500-9999, Madeira: 9000-9499

Spanje (Spain) - ES: Balearen: 07000-07999, Canarische Eilanden: 35000-35999**

Zweden (Sweden) - SE: 10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 43080-43089, 43095-43097, 47132, 62000-62999, 76019

Selectable Shipping Method - Ship from The Netherland
Item Availability
We may cancel your order, or part of your order if an item(s) is out of the stock, unfulfillable, and/or discontinued by the manufacturer(s):
In a situation that part of your order is out of stock: We will remove the unavailable item(s) from your order and will ship the remaining item(s). You will not be charged for out of the stock item(s) ordered and will be informed by email notification

In a situation that your entire order is canceled due to item(s) out of stock or discontinued by the manufacturer(s): You will receive an email notification from us for a timely update

Sales Tax
Applicable sales tax of 8.875% will be added to all purchases shipping to New York and out-of-state order(s); 21% VAT taxes are included in all listed price unless an additional discount(s) or special clearance offer(s) are made to your order(s) exclusively  

For international order(s), which is defined by shipping across the border of two countries, the customer is responsible for import duties & related taxes subjected to import rules set by the local gov office of the destination address

Verification & Shipping

When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. If your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. When specifying the shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information

Tracking Your Order(s)

It is not a requirement to register an account with us in order to place the order(s) with our store, however, we recommend you to do so because you can use our build-in tracking portal to track the status of your order(s) at a timezone that's most suitable for you, anywhere & anytime

Additional Shipping Inquiry
In case customer(s) have additional shipping question(s) regarding order handling topics that are not listed above, please contact us at hello@westfairy.com and we will respond to your concerns accordingly, normally within 12 ~ 24 business hours