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Our policy lasts up to 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or returns. Additionally, the purchase of seasonal or collectible items is not available for return or exchange

Note:

We guarantee we only ship out brand new items for each regular order(s) unless you specifically ask for purchasing clearance item(s) or open boxes of goodies 

Return Eligibilities

a). Packaging: Original, brand new & undamaged
b). Condition: No sign of used or open, do not affect 2nd resell

c). Comply with our 30days return policy

To complete your return, we require you to provide the order ID of your purchase(s) and follow the return instruction send directly to your email that's associate with your purchase(s). If an item was purchased by a gift card, unfortunately, we cannot proceed with a refund as there's no valid payment gateway available for this type of transaction at this moment 

Addition Notes:

There are certain situations where only partial refunds are granted (if applicable)
- Item(s) with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
 
Rules of Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will also notify you of your refund request 
 
Please note, your refund will be processed back to your original method of payment, if your order(s) were paid by a credit card, applicable refund credit(s) will automatically apply back to your credit card by default, please allow 1 ~ 7 days for transaction processing before the refund amount(s) can show up on your bank statement(s)

Additional Help for Refund Status (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@westfairy.com for further assistance
 

Refund Guideline(s)

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases
Additional non-returnable items: 
- Gift Cards
- Downloadable Software Item(s)
- Health and Personal Care Item(s)
- Grocery & Food Item(s)
- Opened & Used Item(s)
- Seasonal Clearance
- Final Sales

- Local Pickup 

Sale items (if applicable)

Only regular priced and normal sales price item(s) may be subject to refund, unfortunately, seasonal clearance or final sales items can not be exchanged, return or refund
 

Exchanges (if applicable)

We only replace items if they are defective or damaged due to manufacturing defects. If you need to request an exchange for the same item, please contact us with a reason for the exchange request and wait for our response accordingly, usually, we will respond to all product inquiries email with 12 ~ 24 hours upon receiving
 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return
 

Shipping

To return your purchase(s) with a pre-paid label(s), you should contact us for specific shipping instructions for your order(s). We ship our order(s) through our warehouse facilities across different countries base on in-stock availabilities at the time of your purchase(s), therefore, when a return request submitted by a customer, we will handle the return(s) to most near-by available facilities accordingly
 

Important Notes:

a). You will be responsible for paying for your own shipping costs for returning your order(s) if the reason(s) for the return(s) are not our fault(s), however, if the item(s) from your order(s) can't function properly due to manufacturing defects, we will replace a new one for you for no additional charges, but customer needs to be responsible for the shipping of sending the items to the original address on file
b). Original shipping & handling costs of getting your order(s) shipped are non-refundable. If you expecting a refund, the cost of handling & shipping out the original package will be deducted from your refund amount
c). Depending on where you live, the time it may take for your exchanged product to reach you may vary
d). Once the return package(s) scanned by the appointed shipping carrier, the delivery status will be updated in the carrier's tracking system and all parties will be able to track for smooth receiving accordingly
e). If the returned item(s) value is over USD $75, additional insurance will be added into a pre-paid label(s) that's provided by us; but if the customer using the shipping label purchased through other shipping facilities, the customer should've considered declaring the correct value of the package(s) and adding applicable insurance fee for accurate handling of the package(s) to ensure the return will be handled carefully and securely